RR Guarantee

Mission

Our mission at The Rustic Retreat is to offer one stop shopping for all your rustic décor.

RR Promise

You can count on the Rustic Retreat to seamlessly fulfill all your rustic décor needs, and we are only a click away! We pride ourselves on reliability, honesty, and trust.  You can feel completely confident in your purchases as the Rustic Retreat principals have been actively involved in the home furnishings business for almost 30 years, and we carefully select our products from well-established, experienced suppliers with whom we have strong, long-standing relationships. We stand behind our products with our price matching and satisfaction guarantees (for details, please refer to our specific policies). You can rest assured that we offer completely secure online purchasing through our proven partners at Goemerchant.com. And shipping is a snap with deliveries handled by UPS or dedicated White Gloves furniture carriers. Customer service and satisfaction - Guaranteed!
 

Price Matching

At The Rustic Retreat, we are proud to offer a price match guarantee. What does that mean? If you find an identical item priced lower at a different online store, The Rustic Retreat will match that price within 10 days after your purchase was made. In order to qualify you must email the competitor's website address and your order number, name, and address to orders@therusticretreat.com

Price Match Exclusions & Rules:
1. Additional discounts, promotions, and free shipping offers from The Rustic Retreat cannot be used on price matched orders.
2. We must be notified before your order is placed or within 10 days after placing your order.
3. Merchandise must be offered by a reputable U.S. company.
4. The items that are price matched must be identical.
5. We do not price match internet auctions or manufacturer/wholesale prices.
6. We do not price match items that are advertised as closeout, clearance or overstocked.

Satisfaction Guarantee & Return Policy

The Rustic Retreat wants to make sure you are satisfied with your purchase.  For your convenience, merchandise may be returned within 14 days of purchase.  Items must be returned in the same condition as received with all original packaging at customer's expense and using the original shipper or a pre-approved shipper. Shipping and handling charges are not refundable and all returns are subject to a 20% processing fee unless items are damaged. You must call for a "Return Authorization" number before returning any merchandise. Merchandise returned without a return authorization, will be refused and no credit will be given. Credit will not be issued until the merchandise is received and inspected. Health Regulations do not permit us to accept open packages of sheets or other bedding for credit or refund.

Damaged Merchandise

If you should receive damaged merchandise we will replace it as quickly as possible. Be sure to contact us at info@therusticretreat.com within 24 hours of receiving delivery, and please keep all original packaging materials.

Damaged Items in Transit

Carefully examine package for any visual damage. If damage is noticed, do not accept or sign for the merchandise. Request a damage notification slip from shipper and notify The Rustic Retreat immediately. If damage is concealed, notify The Rustic Retreat with in 24 hours of receiving the merchandise.

Kaven Outdoor Furniture Warranty Guidelines

- Ideal for Outdoor and Indoor use
- Virtually maintenance free
- Clean with mild detergent and water

All weather wicker Powder coated aluminum frame with Hand woven UV
resistant synthetic wicker is covered by a 3 year limited
warranty
All weather wicker Rattan frame with Hand woven UV resistant synthetic
wicker is covered by a 1 year limited warranty
Cast Aluminum 1 year limited warranty
All wood products 1 year limited warranty
The limited warranty begins from the date of purchase. Warranty applies only when
you have purchased the furniture for your own normal indoor / outdoor use and not
for commercial use, which includes rental, business and institutional or other nonresidential
use.
This warranty does not cover damage resulting from negligence, abuse, normal wear
and tear or accidents: including burns, cuts, scratches, tears, scuffs, indentations,
cleaning with harsh chemicals, or pet damage. All claims must be accompanied by
proof of purchase. For maximum usable life of your furniture, cover and / or store
during periods of non-use.

Privacy Policy

We are highly sensitive to the privacy interests of consumers and believe that the protection of those interests is one of its most significant responsibilities. In acknowledgment of its obligations, we have adopted the following Privacy Policy applicable to information about consumers that it acquires in the course of its business:

1. Acquisition of Information. We do not acquire any more information about consumers than is required by law or is otherwise necessary to provide a high level of service efficiently and securely.

2. Our Employees and Privacy. We train all of our employees about the importance of privacy. We give access to information about consumers only to those employees who require it to perform their jobs.

3. Security Measures. We make access to privacy-sensitive information subject to rigorous procedural and technological controls, consistent with legal requirements and the demands of customer service.

4. Disclosure to Third Parties. We will provide individually-identifiable information about consumers to third parties only if we are compelled to do so by order of a duly-empowered governmental authority, we have the express permission of the consumer, or it is necessary to process transactions and provide our services.

5. Privacy and Our Business Partners. When we make our technology or services available to business partners, we will not share with them any more consumer information than is necessary, and we will make every reasonable effort to assure, by contract or otherwise, that they use our technology and services in a manner that is consistent with this Privacy Policy.

6. For your protection, Go-Emerchant does not allow The Rustic Retreat to access your credit card # or store it for future reference.

Questions

If you have questions about this privacy policy, please contact us via email at info@therusticretreat.com. Thank you.

Secure Shopping

Enjoy secure shopping with our partner, Go-Emerchant, offering SSL-128 bit encryption and Visa CISP/PCI Compliance.   We are a VeriSign Secured Site.

Billing Policy

All billing is processed by Go-Emerchant and credit cards are charged at the time of sale.

Customer Service
If you have any questions or concerns please feel free to call us during our regular office hours from 8:30 - 5:00 pm on weekdays at 888-398-9382 or you can reach us by e-mail at info@therusticretreat.com