|
Customer Service Phone:
|
888-398-9382 |
|
Products We Sell:
|
Furniture, Lighting, Rugs, Permanent Florals, Home Accessories You can count on the Rustic Retreat to seamlessly fulfill all your rustic décor needs! |
|
Refund Policy:
|
Merchandise may be returned within 14 days of purchase. Items must be returned in the same condition as received with all original packaging at customer's expense and using the original shipper or a pre-approved shipper. Shipping and handling charges are not refundable and all returns are subject to a 20% processing fee unless items are damaged. You must call for a Return Authorization number before returning any merchandise. Merchandise returned without a return authorization, will be refused and no credit will be given. Credit will not be issued until the merchandise is received and inspected.
Health Regulations do not permit us to accept open packages of sheets or other bedding for credit or refund.
Damaged Merchandise
If you should receive damaged merchandise we will replace it as quickly as possible. Be sure to contact us at orders@therusticretreat.com within 24 hours of receiving delivery, and please keep all original packaging materials.
Damaged Items in Transit
Carefully examine package for any visual damage. If damage is noticed, do not accept or sign for the merchandise. Request a damage notification slip from shipper and notify The Rustic Retreat immediately. If damage is concealed, notify The Rustic Retreat with in 24 hours of receiving the merchandise. |
|
Privacy Policy:
|
Our Privacy Statement
We are highly sensitive to the privacy interests of consumers and believes that the protection of those interests is one of its most significant responsibilities. In acknowledgment of its obligations, we have adopted the following Privacy Policy applicable to information about consumers that it acquires in the course of its business:
1. Acquisition of Information. We do not acquire any more information about consumers than is required by law or is otherwise necessary to provide a high level of service efficiently and securely.
2. Our Employees and Privacy. We train all of our employees about the importance of privacy. We give access to information about consumers only to those employees who require it to perform their jobs.
3. Security Measures. We make access to privacy-sensitive information subject to rigorous procedural and technological controls, consistent with legal requirements and the demands of customer service.
4. Disclosure to Third Parties. We will provide individually-identifiable information about consumers to third parties only if we are compelled to do so by order of a duly-empowered governmental authority, we have the express permission of the consumer, or it is necessary to process transactions and provide our services.
5. Privacy and Our Business Partners. When we make our technology or services available to business partners, we will not share with them any more consumer information than is necessary, and we will make every reasonable effort to assure, by contract or otherwise, that they use our technology and services in a manner that is consistent with this Privacy Policy.
6. For your protection, Go-emerchant does not allow The Rustic Retreat to access your credit card # or store it for future reference.
Questions
If you have questions about this privacy policy, please contact us via email. Thank you.
|
